Returns & Exchanges

At Greystone Needlepoint, we want you to be completely satisfied with your stitching projects and home decor selections. If you are not happy with your purchase, we offer returns on unopened kits and unused canvases within 30 days of delivery.

1

Verify Eligibility

Ensure your items are in their original packaging, including all threads, needles, and unpainted canvases, and are free from smoke or pet odors.

2

Request a Return Authorization

Email our support team with your order number to receive a Return Merchandise Authorization (RMA) number and the correct shipping address.

3

Pack and Ship

Securely package your items to prevent bending or damage during transit and include your RMA form inside the parcel.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days, minus any shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing